I called up AT&T Uverse on Monday and was put on hold for about 10 minutes.  When I finally got through I advised them I wanted to cancel my service.  The girl on the phone put me on hold for a minute then came back with some scripts to read me.    She started by stating that she was “sorry to hear you want to disconnect” then proceeded to start playing 20 questions like “how exactly do you use your service?”

Yes, I called to say “disconnect” and they started playing games trying to keep me as a customer.  It seems AT&T pulled this script from AOL if you recall this hilarious fiasco from 2006 here.

Fortunately, I learned from that incident and using Google voice began recording the call.  I politely told the AT&T rep that I was recording the call and I didn’t want to have to post it on YouTube.   She said, “You can’t be recording me” and I quickly responded, “well you’re recording me for ‘quality assurance’ so why can’t I record you?”

She put me on hold for a second then came back and told me she was processing my disconnect right away.

So if you want to disconnect AT&T right away follow these 3 steps.

1. Record the phone call

2. Announce you’re recording the call and won’t hesitate to publish their games to YouTube unless you get your account cancelled right away.

3. Sit back, relax and enjoy the disconnect.