I’ve now flown on numerous long haul overseas flights (10+ hours or more) on numerous carriers that I’ve decided to write a post about my experiences. I’m reviewing British Airways, Continental, Delta and Emirates; Oddly enough their listed in alphabetical order because that’s how I’ve flown them.

Photo: Travel Kits issued in Business / First class listed in clockwise order: Emirates, Continental, British Airways, Delta
Airlines
| Airline |
Staff |
Seats |
Food |
Entertainment |
| British Airways |
*** |
***** |
*** |
***** |
| Continental |
* |
*** |
*** |
* |
| Delta |
***** |
** |
** |
***** |
| Emirates |
***** |
***** |
**** |
***** |
Quick Summary:
British Airlines - The seating, entertainment was superb for a long haul flight. The airline provides Bose Noise Canceling headset and the in-flight entertainment has many options including video on demand and video game entertainment. The staff was your typical cold and indifferent unionized employees but no airline is perfect and I can live with it as long as service isn’t sacrificed and it wasn’t. The food was edible but bland. What’s in the travel kit? Pretty typical stuff: tooth paste, eye covers, tooth brush, various hand creams, long haul socks and pen.

Continental - I couldn’t believe my ears or eyes when I saw a poor old woman carrying a baby, car seat and trying to haul a bag on a plane. The ticket counter agent said the flight attendant would help her with her items but when she got to the airplane, the flight attendant on the plane rudely blurts out, “it’s not my job to help people carry their stuff” as she rolls her eyes. I intended to write down her name and report her to Continental but never got around to it. The seats on Continental were much smaller than on BA but I managed to marginally get comfortable. The food was edible but nothing to write home about. The inflight entertainment sucked - no Bose noise canceling headset and the movies just cycle through, i.e. no video on demand. It took over 30 minutes for the movie to cycle through so you’re left with a black screen most of the time! What’s in the travel kit? Typical stuff: tooth paste, tooth brush, tissues, long haul socks, eye covers, creams, and pen.

Delta - The friendliest, warmest people I’ve ever flown long haul on. The captain and flight attendants made it a point to come out and say “thank you” for flying their airline. Never saw a person who didn’t have a smile on his/her face which made it a very pleasant flight. Unfortunately, either I’m getting fatter each flight or the seats continue to shrink. Delta has some of the WORST seats in business/first class. My hips were snugly squeezed against the seat the whole time and the retracting positions on the seat weren’t too comfortable. The food was decent and the wine selection was delectable. The video entertainment system was excellent. I caught up on four movies I hadn’t seen: No Country for Old Men, The Bucket List, There Will Be Blood and some documentary. Bose noise canceling headset provided. What’s in the travel kit? Perhaps the most color coordinated travel kit with mouth wash, tooth paste, creams, napkins, long haul socks and eye covers all in red!

Emirates - The staff on Emirates was exceptional. Not only do you get a warm towel before meal service, it has a tinge scent of something very pleasant. Emirates staff actually came to my seat and set down a cushion pad for me to sleep in overnight. The seats were large and comfy and reclined 180 degrees. The inflight entertainment system was amazing. A full 22” LCD TV monitor with THOUSANDS of movies to watch arranged in a neat library with a wireless PDA controller. Bose noise canceling headset standard. The airplanes feature a forward and down looking camera on the planes which can be displayed on the LCD so you always know what’s going on outside - even in the middle seat! The meal and service was excellent along with scrump-diddly- dicious wine. I had ZERO complaints about anything on Emirates except that they don’t fly domestically in the U.S. otherwise they’d earn all my business! What’s in the travel kit? Amazing! I was actually surprised at what was in the travel kit. First, the Emirates kit has a leather covering with a gold embossed logo. Second, I never expected to find Bvlgari cologne and creams inside the kit. Shaving cream AND a razor? Qu’est-ce que c’est? Who do these people think they are? Deodorant, tooth brush, tooth paste and tissues provided in the elegant bag. The eye covers were made of some type of soft leather not your typical vinyl like everyone else. Quite a difference no?

So in this round, Emirates is the clear winner and the only other airline that comes close is British Airways but they still have a lot of work to do if they want to provide the level of service Emirates does during their flights!