Fri 2 Aug 2013
I have a legacy Presidential Plus credit card that had some great benefits when offered under Continental but since United stepped in, they basically gutted the benefits and made the card worthless – I’m canceling it as soon as my year ends on it. I’m also going to use up all the frequent flier miles I can under while still possessing the card so I at least can get a chance of using those miles and getting some benefits but after that I’m done with UA.
I don’t blame UA for turning into a money grubbing operation, holding back seats up to the last minute to try to generate revenue but the airlines has gone too far and could care less about the customer.
Here are the main problems:
1. Even AFTER paying for a seat on a flight, it is rare to get a seat assignment and even when I do have one, it tends to change almost always to a more unfavorable seat. I get the impression that UA is simply auctioning off seats to the highest bidder until every last penny has been squeezed and the lowest bidders get the worst seats.
2. UA doesn’t give a shit about the customer. This is an issue at all levels in all dimensions from trying to call someone on the phone (long 20+ minute wait times), to the snooty gate agents that are often too overworked and stressed out to be any kind of pleasant, to the indifferent flight attendants on the flight which speed through service and couldn’t care less if they skip a row or two on a busy flight.
3. The problems aren’t random or in-between they are systemic. Travel to and from Europe on my last vacation was a United nightmare but I’m now heading off to South America next week and I’ve already had two phone calls and no help whatsoever on my flight.
While I’m not entirely thrilled with the prospect, I am switching to Southwest Airlines for domestic travel and any international carrier for any international flights, almost every non-US airline provides so much better service even without the perks of frequent flier miles I’m still better off.
So long UA, I’ve got just a couple of more flights before we depart forever.