Thu 27 Mar 2014
This is a Public Service Announcement: Stay the HELL away from KeeperSecurity.com. Here’s the story….
For the past couple of years, I’ve been keeping my password set on my iPad on an app called Keeper HD. The app worked well and I kept it up to date regularly. Well a couple of weeks ago, the app stopped working cold. No notice, no rhyme or reason why the app stopped working but it stopped working. You can read the comments
After desperately trying to contact tech support I finally got a reply that basically stated the following: “The free version does not include Sync and Cloud Backup capabilities, we cannot guarantee that data is unaffected by software updates, device replacement.”
So what I’ve been able to piece together….the company decided they wanted to force everyone to mandatorily provide an email and create an online account for their “service” and subsequently disabled/killed/messed up the old application in iTunes leaving hundreds if not more stranded and unable to access hundreds of passwords. Hey, it’s a free app so what did you expect? No support, No help, No care in the world because it was a FREE app and you get what you pay for right?
Essentially, if you were using this app to manage your passwords you are now officially screwed. I have started the slow painful process of manually recovering password by visiting websites and going through those annoying questions and answer sessions x 100 times.
There is an old saying, “Burn me once, shame on you, burn me twice, shame on me” so consider this a fair warning about this or any other FREE app you may be using to secure your passwords. Also be weary of a company that insists on storing your passwords in the cloud – haven’t there already been dozens of reported hacking incidents into credit cards, banks, and other “secure” cloud spaces and now I’m supposed to store my passwords there? Get real!
Keeper You Suck!